Cancellation Policy

Last updated: August 31, 2026

This Cancellation Policy outlines the terms and conditions under which you may cancel a booking made through Skyvera. By making a booking, you agree to the terms set out in this policy.

1. General Cancellation Terms

1.1. Within the Reservation Period (30 Minutes)

If you cancel your booking within the initial 30-minute reservation window (before payment is completed), the reservation will be released automatically and no charges will apply.

1.2. How to Cancel

To cancel a booking, log in to your account and navigate to "My Bookings," or use the "Find My Booking" feature with your booking reference and email. Select the booking and click "Cancel Booking." For assistance, contact support@fluxfills.com with your booking reference.

1.3. Cancellation Fees

Skyvera does not charge a separate cancellation fee for cancellations processed within the reservation period. For cancellations after payment, service provider cancellation fees, Skyvera service fees, and payment processing fees may apply. Any applicable fees will be deducted from the refund amount before processing.

1.4. Refund Processing

Approved refunds will be processed back to the original payment method within 7-14 business days. Cryptocurrency refunds will be processed in the original cryptocurrency at the original transaction value.

1.5. Cancellation by Skyvera

We reserve the right to cancel a booking if payment cannot be verified, the booking was made in error, the service provider cannot confirm the reservation, or there is a pricing error. In such cases, a full refund will be issued.

1.6. Force Majeure

Skyvera is not liable for cancellations caused by events beyond our reasonable control, including natural disasters, war, terrorism, civil unrest, pandemics, or government actions. We will work with the service provider to seek the best possible outcome.

Flights Cancellation Policy

F1. Within 24 Hours of Booking

If you cancel within 24 hours of making the booking (and at least 7 days before the scheduled departure), you may be entitled to a full refund as per the airline's 24-hour cancellation policy, in accordance with U.S. DOT regulations and similar international consumer protection laws.

F2. After 24 Hours — Airline Fare Rules Apply

After the 24-hour window, cancellation eligibility and fees are determined by the airline's fare rules:

• Flexible/Refundable fares: Full or partial refund, minus airline cancellation fees.
• Semi-flexible fares: Cancellation fee varies by airline and route.
• Non-refundable fares: Not eligible for cash refund. Some airlines may offer travel credit or voucher.

F3. Airline-Initiated Cancellations

If the airline cancels your flight, you may be entitled to a full refund, rebooking, or compensation per applicable regulations. Skyvera will waive its service fee in such cases.

F4. No-Show Policy

If you fail to check in or board the flight, the booking is considered used and no refund will be issued.

F5. Partial Cancellations

Partial cancellations (cancelling one passenger from a multi-passenger booking) are subject to the airline's fare rules and may not be permitted.

Hotels Cancellation Policy

H1. Free Cancellation Window

H1.1. Most hotels offer free cancellation if cancelled within the free cancellation window displayed on the booking page. This is typically 24-72 hours before check-in, but varies by hotel and rate type.

H1.2. If you cancel within the free cancellation window, you will receive a full refund of the room rate and taxes. Skyvera service fees are non-refundable.

H2. Non-Refundable Hotel Rates

H2.1. Some hotel rates are non-refundable, meaning the booking cannot be cancelled or modified without charge. These rates are clearly marked during the booking process.

H2.2. If you cancel a non-refundable booking, no refund of the room rate will be issued.

H3. Late Cancellation or No-Show

H3.1. If you cancel after the free cancellation window or fail to check in (no-show), the hotel may charge the full booking amount or the first night's stay, depending on the hotel's policy.

H3.2. No-show bookings are non-refundable.

H4. Early Check-Out

If you check out before the scheduled departure date, the remaining nights may or may not be refunded, depending on the hotel's policy and rate type.

Private Jets Cancellation Policy

P1. Cancellation Timeframes

P1.1. More than 14 days before departure: Full refund of the charter price, minus a 10% administrative fee and any non-recoverable costs already incurred (e.g., landing fees, permits already paid).

P1.2. 7-14 days before departure: 50% refund of the charter price, minus non-recoverable costs.

P1.3. Less than 7 days before departure: No refund. The full charter price is due, as the aircraft and crew have been reserved for your exclusive use.

P2. Cancellation by Operator

P2.1. If the charter operator cancels due to mechanical issues, weather, or other operational reasons, you will receive a full refund or the option to rebook on a comparable aircraft at no additional charge.

P2.2. Skyvera will waive all service fees for operator-initiated cancellations.

P3. Weather and Force Majeure

P3.1. Flights cancelled due to weather or air traffic control restrictions are subject to the operator's policy. In most cases, the flight will be rescheduled at no charge or refunded in full.

P3.2. If the flight is partially completed (e.g., outbound leg flown, return leg cancelled due to weather), the unused portion will be refunded or credited.

P4. Rebooking

Rebooking a charter is subject to aircraft availability and may incur a change fee plus any difference in charter price.

Luxury Cars Cancellation Policy

L1. Free Cancellation

L1.1. More than 48 hours before pickup: Full refund, minus a 5% administrative fee.

L1.2. 24-48 hours before pickup: 50% refund of the rental charge.

L1.3. Less than 24 hours before pickup or no-show: No refund. The full rental charge is due.

L2. Early Return

If you return the vehicle before the scheduled return date, no refund will be issued for the unused rental days.

L3. Vehicle Damage

Damage to the vehicle during the rental period is not covered by the cancellation policy. The security deposit may be applied to cover repair costs.

Cruises Cancellation Policy

C1. Cancellation Timeframes

Cruise cancellation policies vary by cruise line and itinerary. The following are typical timeframes:

• More than 90 days before departure: Full refund, minus cruise line administrative fee.
• 60-90 days before departure: 75% refund.
• 30-59 days before departure: 50% refund.
• Less than 30 days before departure: No refund.

The exact cancellation schedule for your booking is displayed during the booking process and confirmed in your booking confirmation.

C2. Cruise Line Cancellations

If the cruise line cancels the sailing, you are entitled to a full refund or future cruise credit, as per the cruise line's policy. Skyvera will waive its service fees in such cases.

C3. Itinerary Changes

If the cruise line changes the itinerary (e.g., skipping a port), refunds are determined by the cruise line's policy. Skyvera is not responsible for itinerary changes.

Visa Services Cancellation Policy

V1. Before Submission

V1.1. Before document submission to the embassy: 50% refund of Skyvera's service fee. Government/embassy fees are non-refundable once paid.

V1.2. If the application has not yet been submitted and government fees have not been paid, government fees will be refunded in full.

V2. After Submission

V2.1. After document submission to the embassy: No refund of Skyvera service fees or government fees, as the service has been rendered.

V2.2. If the visa is denied, no refund will be issued. Skyvera may offer re-application assistance at a discounted service fee.

V3. Withdrawal of Application

If you withdraw your visa application after submission, no refund will be issued. The embassy may or may not refund government fees at their discretion.

Contact

For cancellation inquiries, contact us at:

Email: support@fluxfills.com
Please include your booking reference in all communications.